Frequently Asked Questions
Answers to the questions we hear most often from parents and gift-givers.
Last updated: 14 February 2026
Products & Materials
What fabric do you use?
Our clothing is made from 100% breathable cotton muslin. The weave gets softer with every wash and is gentle enough for newborn skin.
Are your products safe for newborns?
Yes. We use baby-safe dyes and skin-friendly trims, and we test for harmful substances before dispatch. Always supervise infants during use.
How should I care for muslin?
Machine wash cold on a gentle cycle with a mild detergent. Tumble dry low or line dry in shade. Avoid bleach and fabric softeners — the muslin will get softer naturally.
Sizing
How do I pick the right size?
Our age bands (0–3m, 3–6m, 6–12m, 1–2y) are a guide. If your baby is on the bigger side, sizing up gives more wear out of each piece.
Orders & Shipping
How long does delivery take?
Orders ship within 1–3 business days and typically arrive in 3–7 business days. See the Shipping Policy for the full breakdown.
Do you ship internationally?
Not yet. We currently deliver within India only.
Returns & Refunds
What is your return window?
Requests must be raised within 7 days of delivery, with a valid opening video. See the Returns & Refund Policy for the full terms.
How long do refunds take?
Approved refunds reach the original payment method within 7–10 business days after the returned item clears quality inspection.
Still need help?
Email support@nivaranest.com or call +91 99663 15115. We reply on business days, usually within a few hours.